af44's Privacy Policy — Your Data Is Our Responsibility

af44 ("we", "us", or "platform") operates an online gaming and betting service for players in Bangladesh. This privacy policy explains what information we collect when you use af44's website, app, or other digital services, how we use that information, and how we keep it secure.

By using our platform, you are considered to have agreed to the terms of this policy. This policy applies alongside our terms and conditions. We reserve the right to update this policy from time to time. Any changes will be published on this page with an updated date.

af44 collects information in two main ways: directly from you and automatically through your use of the platform. The detailed categories are listed below.

Information You Provide Directly

When you open an account, verify your identity, or contact us, the following information may be collected:

• Full name, date of birth, and nationality
• Email address and contact details
• Copy of government-issued ID (for identity verification)
• Banking and payment details (bKash, Nagad, Rocket, or bank account number)
• Your transaction history and account activity

Automatically Collected Information

When you use af44, our systems automatically record the following technical information:

• IP address and device type
• Browser information and operating system
• Page visit time, session length, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Geographic location (at a general level — city or region)

Support & Communication Information

When you contact our support team via 24/7 live chat or email, the content of that conversation, details of complaints or requests may be stored.

af44 uses your information only for specific, lawful, and necessary purposes. We never share your information unnecessarily with third parties.

Service Operation & Delivery

Your information is used to create and manage your account, process transactions (deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer), manage gaming activity, and provide you with rewards and bonus benefits.

Identity Verification & Security

Identity verification information is used to prevent fraud, protect accounts, and ensure responsible gaming. It is also used to prevent access by minors (under 21).

Support & Communication

Contact information is used to respond to your inquiries, resolve issues, and send important account-related notifications.

Platform Improvement

Analytical data is used to improve the user experience, diagnose technical issues, and maintain the quality of our services.

We strictly control when and with whom your information is shared. Your information may be shared with third parties only in the following limited circumstances:

Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions. These partners follow their own security protocols.

Technology & Service Providers

Limited and necessary information may be shared with technology partners such as game software providers, server hosting, identity verification, or fraud detection services. All such partners are contractually bound to meet our privacy standards.

Legal Obligations

Information may be disclosed when required to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

Business Transfers

User information may be transferred in the event of a merger, acquisition, or transfer of business assets. We will give you appropriate notice before any such change.

af44 uses cookies and similar technologies to improve your browsing experience and to keep the platform functioning properly.

Essential Cookies

These cookies are necessary for the platform's core functions — such as maintaining login sessions, verifying security, and saving your preferences. They cannot be disabled.

Analytics Cookies

These cookies help us understand how players use af44. The data collected is aggregated and anonymised, and is used solely to improve the quality of the site.

Cookie Controls

You can manage or delete cookies from your browser settings. Please note that disabling essential cookies may cause some af44 features to not work properly.

af44 follows industry-standard technology and processes to protect your personal information. Our security framework is continuously reviewed and updated.

Encryption & Technical Safeguards

• SSL/TLS encryption: all data transfers between the platform and users are encrypted
• Data-at-rest encryption: sensitive information is stored in an encrypted state
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

Organisational Security

• Only authorised staff have access to personal information
• Staff receive regular privacy and security training
• Data access logs are recorded and monitored

af44 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

Active Accounts

While your account is active, your profile information, transaction history, and gaming records are retained. These are necessary for service delivery and account management.

After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period in accordance with applicable law for purposes of legal compliance, dispute resolution, or fraud prevention.

Automatic Deletion

Once the retention requirement has ended, personal information is securely deleted or anonymised so that it can no longer be linked to a specific individual.

As a user of af44, you have certain rights over your own information. We respect these rights and commit to responding to your requests within a reasonable time.

Right to Access Information

You can find out at any time what information we hold about you. Contact our support team to make this request.

Right to Correct Information

If the information we hold about you is inaccurate or incomplete, you can request a correction. Some information in your account profile can also be updated directly.

Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

Right to Opt Out of Marketing Communications

You can opt out of receiving promotional emails or messages at any time. Service-related essential communications will continue regardless.

af44 is an adults-only platform. Only those aged 21 or above may use this service.

We never knowingly collect or store personal information from anyone under the age of 21. Age verification is in place during the registration process. If we are informed that a minor's information has been collected, we will immediately delete that information and close the associated account.

If you suspect that a minor is using af44, please notify our support team.

af44 may update this privacy policy from time to time. The policy may be revised if the scope of services expands, technological changes occur, or legal requirements change.

For any significant changes, we will send a notification to your registered email and indicate the new updated date on this page. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

We therefore advise you to visit this page regularly and note the updated date.